HSE Workshop on Standardised Complaints Investigation

The Consumer Affairs Department of the HSE have asked Children in Hospital Ireland to publicise the following event. This workshop will be of interest to our members and to anyone who uses the health services - especially those provided for children. Please contact Debbie Kavanagh as suggested below if you would like to attend.

HSE Standardised Complaints Investigation Workshop
A national working group was set up in 2009 to develop a standardised investigation process for the Health Service Executive that will be used following an incident or a complaint. The working group of which Patient Focus is a member has now developed a first draft of the Investigation Process and is holding a series of consultation workshop over the coming weeks in order to explain this Process to participants and invite their feedback.

One of these workshops will focus on patients/service users and/or their representatives only. This workshop will be held on Thursday 10th June in The Mill Room, Stewarts Hospital, Palmerstown, Dublin 20. The workshop will commence at 11am and finish at 3pm.

The workshop is free of charge and a light lunch and refreshments will be provided.
If you would like to attend this workshop, please send your name, email address and phone number to deborah.kavanagh@hse.ie or telephone Debbie Kavanagh on 01 6352389, or write to

Debbie Kavanagh,
PA to Edwina Dunne,
Director of Healthcare Audit,
Room 125, 1st Floor,
Dr Steevens’ Hospital.
Dublin 8
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